Cancellation & Refund Policy
Last Updated: 03 November 2026At 24IFIX, we aim to provide a transparent and fair cancellation and refund process for all our customers. This policy explains when and how you can cancel a booking and the conditions under which a refund may be issued.
1. Overview
This policy applies to service bookings made through the 24IFIX website, mobile app or at any of our authorised service centres.
2. Cancellation Policy
- You can cancel your repair or service booking before the service has started.
- Cancellations can be made from your account (My Bookings) or by contacting our support team.
- Once repair work has started (device diagnosis, disassembly or part replacement), the booking cannot be cancelled.
3. Refund Policy
- A full refund is issued for eligible cancellations made before the service starts.
- If you made an advance payment, it is refunded to the original payment method.
- If a repair cannot be completed (e.g. parts unavailable or technical constraints), you receive a full refund of the amount paid for that repair.
4. Refund Eligibility
- Booking cancelled before service start.
- Service not completed due to operational reasons (e.g. parts not available).
- Duplicate or accidental payment.
5. Non-Refundable Cases
- Cancellation after the repair work has started.
- Diagnostic or inspection charges, if already performed and agreed.
- Services that have been successfully completed and delivered.
- Change of mind after device repair, if the service was as requested.
6. Refund Timeline
Approved refunds are processed within 5–7 business days, depending on your payment method and bank.
7. Service Centre Cancellations
For bookings made at a 24IFIX service centre, please contact the respective centre for cancellation and refund assistance.
8. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website.
9. Contact Us
For any questions about this policy, please contact 24IFIX support.