Warranty Policy
Last Updated: 03 November 2026At 24IFIX, we stand behind the quality of our repairs and the parts we use. This Warranty Policy explains the coverage, duration, terms and conditions of the warranty provided on repair services and replacement parts.
1. Overview
We provide a limited warranty on repair services and replacement parts against manufacturing defects and service-related issues, subject to the terms in this policy.
2. Warranty Coverage
Our warranty covers:
- Replacement parts installed by 24IFIX
- Labour for the repair work performed by our technicians
- Issues arising from defective parts or improper repair during the warranty period
3. Warranty Duration
The standard warranty period is typically 30 to 180 days depending on the type of repair and part replaced. The exact warranty duration is communicated at the time of service and mentioned on your service invoice.
4. What is Covered
- Functional defects in replaced parts (e.g. screen, battery, camera, speaker)
- Service-related issues (e.g. improper fitting or installation)
- Replacement of the same part if the issue recurs within the warranty period
5. What is Not Covered
- Physical or liquid damage after the repair
- Damage due to accidental drops or misuse
- Unauthorised repairs or modifications by third parties
- Normal wear and tear (e.g. battery health degradation)
- Issues unrelated to the repaired part or service
6. Warranty Claims Process
- 1Contact 24IFIX or visit your service centre with your service invoice or Booking ID.
- 2Our technician inspects and verifies the issue.
- 3If eligible, the part is repaired or replaced at no additional cost within the warranty period.
7. Check Warranty Status
Check your repair warranty status anytime using your Booking ID on our website or by contacting our support team.
Check Warranty Status8. Warranty Limitations
The warranty is limited to the repair or replacement of the defective part only. It does not cover any data loss, consequential damage or indirect loss arising from the repair.
9. Repair Warranty
In addition to the part warranty, we provide a limited labour warranty on the repair work for the same duration as the part warranty, unless stated otherwise.
10. Policy Updates
We may update this Warranty Policy from time to time. The latest version will always be available on our website with the updated date.
11. Contact Us
For any questions about this policy, please contact 24IFIX support.