Privacy Policy
Last Updated: 03 November 2026At 24IFIX, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, mobile app or services, including device repair, booking and customer support.
1. Introduction
24IFIX ("we", "our" or "us") operates a device repair and service platform that lets you book repairs, track service status, manage your devices and access related services. This policy describes how we collect, use and protect your personal data.
2. Information We Collect
We may collect the following types of information:
- Personal information: name, mobile number, email address, address and account details.
- Device information: brand, model, IMEI / serial number, device condition and repair details.
- Service information: bookings, service history, warranty and communication records.
- Payment information: transaction references processed securely by our payment partners – we do not store your card or UPI credentials.
- Technical information: IP address, browser type, device type, app usage data and cookies.
3. How We Use Your Information
We use your information to:
- Create and manage your repair bookings and account.
- Diagnose, repair and test your device, and share repair quotes and status updates.
- Send booking confirmations and service notifications by SMS, email or WhatsApp (as you choose).
- Provide warranty support and respond to your questions.
- Improve our services, prevent fraud and meet legal obligations.
5. Data Security
We use reasonable technical and organisational safeguards – encrypted connections, access controls and audit logs – to protect your information. Technicians access device data only when strictly necessary for the repair. We recommend you back up and, where possible, remove personal data before handing over your device.
6. Data Retention
We keep booking and repair records for as long as needed to provide warranty support, resolve disputes and meet accounting and legal requirements. When data is no longer required, we delete or anonymise it.
7. Your Rights & Choices
- Access and update your profile details from your account at any time.
- Choose how you receive updates (Email, SMS, WhatsApp) in your account preferences.
- Request a copy of your data, or ask us to correct or delete it, subject to legal retention requirements.
- Withdraw consent for marketing communications at any time.
9. Third-Party Links
Our website may link to third-party sites such as maps or social media. We are not responsible for their privacy practices; please review their policies.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page with its updated date.
11. Contact Us
For any questions about this policy, please contact 24IFIX support.