Terms & Conditions

1. Acceptance of Terms

By using the 24IFIX website, mobile app or service centres, you confirm that you have read, understood and agree to these Terms, our Privacy Policy and other applicable policies.

2. Our Services

24IFIX provides repair and related services for Apple devices, including but not limited to:

• Diagnosis and troubleshooting of iPhone, iPad, MacBook, iMac, Apple Watch and AirPods.
• Repair and replacement of faulty parts.
• Software installation, updates and optimisation.
• Device health checks and maintenance.
• Warranty support (as applicable).

The availability of specific services may vary by service centre and device model.

3. Booking & Service Process

• You can book a repair through our website, mobile app or at any 24IFIX service centre.
• You must provide accurate device details (model, issue, etc.) at the time of booking.
• A repair quote and estimated time are shared after initial diagnosis or inspection.
• Repair work is carried out only after you confirm and approve the quote.

4. Quotes & Payments

Quotes are based on the diagnosed fault, the parts required and labour. If additional faults are found during repair, we will contact you for approval before proceeding. Payment is due on completion unless otherwise agreed, through the methods available at the service centre or online.

5. Repairs, Parts & Warranty

We use genuine or high-quality compatible parts as described in your quote. Replaced parts may be retained for warranty and recycling purposes unless you request them. Warranty terms are described in our Warranty Policy.

6. Customer Responsibilities

• Back up your data before handing over your device. We are not responsible for data loss.
• Remove passcodes or provide them where required for testing, and disable Find My where requested.
• Collect your device within 30 days of the ready-for-pickup notification.

7. Service Limitations

Some devices may be beyond economical repair, or parts may be unavailable. Devices with prior liquid damage, third-party repairs or severe physical damage may carry a higher risk of further faults during repair; we will inform you of such risks before starting.

8. Liability & Disclaimers

To the extent permitted by law, 24IFIX's liability for any claim is limited to the amount paid for the specific repair. We are not liable for indirect or consequential losses, including loss of data or business.

9. Intellectual Property

All content on this website, including text, graphics and logos, belongs to 24IFIX or its licensors. Apple, iPhone, iPad, MacBook, iMac, Apple Watch and AirPods are trademarks of Apple Inc. 24IFIX is an independent repair provider and is not affiliated with or endorsed by Apple Inc.

10. Cancellation & Refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes means you accept the updated Terms.

12. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

13. Contact Us

For any questions about this policy, please contact 24IFIX support.

+91 98765 43210support@24fix.in